Success Story – Shotover Canyon Swing

Real-time reservations end booking headaches
Shotover Canyon Swing

Shotover Canyon Swing and Canyon Fox are two of Queenstown New Zealand’s most popular adrenaline activities

The Swing officially opened in 2002 with a modest crew of 4 . The next successful activity Canyon Fox opened in 2016.

Initially, the Queenstown company started with a paper-based booking system. They quickly realised that not only did they need a better way to manage bookings, but they also needed to manage their products, booking channels, handle invoicing, and do sales analysis. The staff were buried in the operational aspects of the business with manual systems that were getting in the way of the most important thing: ensuring a great customer experience.

They noticed that several large Kiwi operators were using the IBIS Tourism Management Platform. They liked the fact that it was built and supported in New Zealand.

Shotover Canyon Swing web sm 500
From the start the system addressed a number of issues.

  • Mistakes that resulted from the paper-based system were virtually eliminated.
  • IBIS Online Exchange made it possible for agents and information centres from across New Zealand to book directly with having to call for availability.
  • And now they had a system that could close off sections of a day, or a whole day to support group bookings, famils, or VIP bookings.
  • Cancellations were a lot easier and a repeating issue of double bookings suddenly disappeared.

Canyon Swing General Manager, Matt Hollyer says, “We’ve now got happier customers and better staff satisfaction because they generally only deal with happy customers, whose trip ran on schedule and whose place was secured from the word ‘go’.”

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