Did you know that there are around 110 hot pools and natural springs located throughout New Zealand? It is no surprise that New Zealanders LOVE

Is your customer service up to travellers’ expectations? Is every phone, email or chat responded to quickly? Are your in-person and online interactions delivering the personalised experience that customers want?

The current pandemic hit New Zealand tourism operators hard so we chatted to our customers to check-in, see how they coped and get their thoughts for the future.