Customer support is available in various ways from our NZ-based support team. Use our comprehensive knowledge base for self-service, send us an email, or call us. We can even remote access your screen to see what’s happening and show you how.

Customer Support

We strive to deliver a consistently high level of customer service and support for all of our customers. Our friendly support team are available for help over the phone or email.

Standard support hours: 8.30am – 5.30pm, Monday to Friday (excluding NZ & Otago public holidays).

Out-of-hours support: 7 days / week, 8.30am – 5.30pm, critical requests only.

Contact our team at: 03 441 4431 or help@ibis.co.nz.

Help-desk emails

You can log-in to our help-desk management system which will allow you to access all emails you have sent to our help-desk. Click here to go to the help-desk and keep track of your requests. If necessary, use the “Lost Password” link to reset your password which will enable you to log-in. 

Self-service support

Our customer support knowledgebase is easily accessed via your IBIS software help menu. The knowledge base is a regularly updated helpful tool when learning all of the features of IBIS, or when you are stuck!

Step-by-step, fully illustrated instructions, an easy-to-use search facility, and videos of common processes make the user guide a practical tool to harness the power of IBIS software.

We can also work with you to develop specific training videos for your operation, tailoring them to your requirements so staff training is a breeze.


Get your staff up to speed fast and ensure your team are capitalising on IBIS potential throughout your business.

Our training options are designed to be flexible and easy to understand. Our trainers have worked in businesses like yours, they think like your team, speak your language and can relate to everyday tourism situations.

We can provide flexible and affordable training solutions for your company with the following options:

Onsite Training

An IBIS trainer can visit your company to deliver on-site personal training to your staff. This is the recommended option for medium to large scale organisations. Depending on the number of available computers, we can work with each company to tailor a training package to fit your business requirements.

By having an IBIS trainer onsite, you are ensuring an expert is at hand to check over your specific system configuration and how it is implemented within your business.

Webinars & Remote training

If you are a smaller company or if an on-site visit is not possible, we can provide training over the internet using our remote desktop support tool.  For training many users remotely at the same time we can organise a webinar tutorial. Remote training is also a perfect solution for companies who have been using IBIS for a while and are just looking for a refresher on certain areas of the software.

Customer updates

We have various ways of updating our customers – make sure you’re in the know!

News – IBIS log-in page

You’ll notice when you log-in to IBIS that there is a News tab. Check here for latest news on versions and any current issues we’re experiencing. 

Release Notes – IBIS log-in page

Also on the log-in page, you’ll notice a Release Notes tab. Every time we release a new version or “hotfix”, we will add notes in here detailing what has been improved or fixed. 

Help-desk emails

When logged in to our help-desk (details above), you can subscribe to get emails when new News articles or Release Notes are posted. This is recommended for all users as we only send important operational emails.  

Customer newsletter

We have a regular customer newsletter which includes information on new features, changes and common support questions are answered. Make sure you sign up to keep updated with our progression! 

Subscribe to our Customer Newsletter

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We’ve just pushed out our latest HotFix version including a handful of new features, improvements and bug fixes. Make sure you update to the latest version in the log-on screen.