You’re invited to the 2021 IBIS Customer Conference

IBIS Customer Conference

After more than 20 years delivering innovative tourism and leisure business management solutions, and conscious that we’re experiencing the most challenging time for tourism in memory, we think the time is right to hold IBIS’s first customer conference.

Why should you attend?

We’ve lined up speakers and content to help you prepare, optimise and succeed through these challenging times. Your attendance will help set the stage for new levels of performance once visitor numbers return.

Around the world many conferences are being held virtually. Fortunately, in New Zealand,  we can meet face-to-face and get the benefit of personal connection and understanding through information sharing, peer networking, and a bit of fun to go with the valuable content.

Get your questions answered, hear from subject matter experts, get inspired by customer success stories, and preview the latest innovation news from IBIS.

Who should attend?

If you’re a customer of IBIS, or considering purchasing IBIS for your business this year you should highly consider attending. Specifically, the conference will be most helpful for General Managers, Heads of Marketing and IBIS ‘super users’.

Conference theme: Rebuilding Together

Our theme Rebuilding Together is inspired by the notion that, collectively, we can use our creativity, experience and ingenuity to reach new levels of growth and success. This conference will bring speakers, content and kindred IBIS users to share best-practices and solutions to help you optimise your use of IBIS and your business. Focus areas include marketing ROI, data insights, IBIS functionality and plenty of time for networking with peers from across your industry.

Date and Location details

2nd June: Arrivals with welcome reception at 5:30pm
3rd June: Conference full day with evening hosted dinner
4th June: Conference half day with afternoon departures

Ramada Queenstown Central

Conference rates
Secure your conference spot now for only $199 per person. This includes your event registration, meals, transport during the conference and access to all sessions. There is limited space and the last day to buy tickets is Wednesday 26th May, unless sold out prior. 

Special hotel room rates
For those travelling to Queenstown from elsewhere, we’ve secured special room rates at the Ramada Queenstown Central; newly built and beautiful inside! Prices start from $140 per night and bills can be settled directly with the hotel on arrival. Please let us know if you’d like to book a room after purchasing your ticket so we can liaise with you on options before providing the hotel with a rooming list. 


  • 05.30pm Welcome Function with registrations –  Boardwalk, Steamer Wharf, Central Queenstown
  • 07.00pm Function close
  • 08.00am Registration
  • 08.30am Conference Intro & Goals
  • 08.40am IBIS Welcome
  • 08.50am Tourism New Zealand Industry Keynote
  • 10.00am IBIS Strategy
  • 10.25am Morning tea break
  • 10.45am Breakout workshops – (1) Pools & Spa (2) Activity Operators
  • 11.45am Breakout sessions – (1) IBIS Accounts (2) IBIS E-Commerce
  • 12.45pm Lunch
  • 02.00pm MBIE Industry Keynote
  • 03.00pm Data Story Keynote – Customer Relationship Marketing
  • 04.00pm Afternoon tea break
  • 04.15pm IBIS Reporting
  • 05.15pm Customer story
  • 05.30pm Closing
  • 05.45pm Transfer to evening venue
  • 06.00pm Customer Awards Evening with dinner – KJet Marina
  • 08.30pm Transport back to Ramada
  • 08.30am Arrival
  • 09.00am Breakout workshops – (1) Pools & Spa (2) Activity Operators
  • 10.00am Anderson Lloyd Keynote – Data Privacy
  • 11.00am Morning Tea break
  • 11.15am Customer story
  • 11.30am IBIS new releases & plans
  • 12.30pm Closing & boxed lunch for departures

Make a weekend of it!

Why not bring your family down for the Queen’s birthday weekend and stay a few extra days? The special room rates can be used over the weekend and there is a very cool event on 4th-7th June; the Luma Light Festival. We’ve also gathered some special deals from our Queenstown and Fiordland operators for you to enjoy which we’ll send to all attendees.