Our team have kept busy redesigning and rolling out the new Membership module and making significant improvements to our Check-in system. We’ve also given the E-Commerce platform some powerful new features to help you drive more sales through your website.
One of the key changes we have made in the new IBIS application is the way we store customer details. We now create a unique record for each customer and reuse this each time a guest visits. By matching customer records in your system using a combination of name and email address, we are able to help you re-market to customers more easily, report on customer spend and view all their transactions at a glance. We feel these changes were important to allow you to leverage more value from each customer!
Many of these changes have already been rolled out to you automatically over the last few months. If you are not using the latest version of the IBIS application, we recommend you contact our team to schedule an update and we will advise you how to access our latest recommended version 22.5.0.
New! We’ve optimised the availability calendar for mobile devices and made it easier for your customers to see which dates your products are available to book.
New! Our dual calendar widget can be embedded on your own website pages and gives customers a month or week preview of your departure availability and displays your best price across multiple days.
Fixed! The “Addon person” price options can no longer be booked online without an accompanying “person” price option in the cart. An ‘addon person’ is used for Infants or Spectators who need to be included in pax counts, but would not be able to book a product without an accompanying adult or participant.
Fixed! We resolved an issue that allowed maximum spaces to be exceeded in the cart for hire type products.
New! IBIS have designed our first in-house gate scanning station using cutting edge 3D printing technology. Learn more about our gate scanning kiosks in our Knowledgebase or check it out yourself when you visit the Polynesian Spa in Rotorua!
New! We can now allow you to admit all members on the ticket by scanning the QR code on the Receipt. Read more on validating admission tickets in bulk.
Improved! We’ve added customers membership details to the admission reports so you can see details about which member scanned their membership cards at entry. For all other customers who scan admission tickets, we will display the customer details captured at POS.
IBIS has launched a full suite of tools with our new membership module. You can now create membership and loyalty programmes for your customers who love to return. Our new membership module allows your customers to sign up, manage their own memberships online and make reservations through your e-commerce site. Learn about our new membership features and functions in our Knowledgebase.
New module highlights:
- Redesigned membership purchase process
- Memberships can be activated at sign up or upon first visit if extra steps are required
- Renew existing memberships online
- Prompt members to answer customisable questions when they sign up
- New seasonal membership type
- Member login widget for your E-Commerce website that gives exclusive access to member only promotions
- Members can update their own contact details and add new members online
- Easily send renewal reminders and other targeted emails to members from within IBIS
- New membership spend report shows how your members are spending across your business
Reminder: Our legacy Membership module will be sunset in November 2022. Please contact us if you have not confirmed your migration plan to access the new membership module.
New! We’ve implemented a Customer screen to store all customer details from bookings and POS transactions through to check-in and membership details.
New! We’ve added an option summary to the Search tab on the Departures screen. This will give you an overview of the pax breakdown for each departure.
Improved! You can now send emails in bulk and choose your preferred email template from a list on the Departure screen. Your existing email templates can be modified to include a custom text field to add adhoc messages to your guests. Talk to us today to help you set up new email templates if needed.
Fixed! We resolved an issue when rescheduling bookings using IBIS online which prevented you from changing the price options on the booking.
Fixed! We’ve resolved an issue with the promotion options disappearing when editing bookings on the scheduler booking screen.
Improved! We’ve cleaned up the stock purchase, adjustments and transfers reports in IBIS Online so they are easier to use and have equivalent functionality to the legacy stock audit reports.
Improved! We’ve added the recipient and purchaser phone number to the Gift voucher liability report. This makes it easier to contact customers who have outstanding vouchers to utilise.
Improved! The origin group field has been added to the Reservation summary report so you can more easily report on your country data. E.g. you can group individual countries under North America or Europe as an ‘origin group’.
Improved! We’ve improved the report view on the Check-in list report.
Fixed! We resolved an issue with the stock value column not multiplying correctly across units.
Improved! The value of a gift voucher can no longer be adjusted at the time of redemption.
Improved! Event ticket sales now show the event name in the item description at POS.
Major updates have been rolled out to customers using the IBIS check-in module, including pre-arrival online check-in, on-site tablet check-in, flight check-in and the Check-in screen in the IBIS Application. These updates are part of the work we are doing to enable you to gather more information about your customers. The new features are designed to improve the flow of customers through your operational process.
If you are interested in learning how check-in can help your business, please get in touch with our support team.
New! We added a summary panel to the Check-in screen to show the number of pax who have completed online check-in vs manual check-in. This is useful when your customers check-in prior to arriving, but you also need to ensure you capture additional check-in info such as weight when they arrive onsite. The summary also shows any outstanding balances to pay on bookings.
New! A history tab has been added to the check-in screen so you can view the booking edit history including when a customer was checked in.
New! If there is only one pax on the booking we now automatically populate add-ons for the individual to save you time.
New! We can now apply different branding to your pre-arrival check-in emails.
New! We created a dedicated report to view custom check-in questions and answers.
Improved! We added a customer detail panel to the Flight check-in screen so you can see all customer details at check-in.
We’ve updated our knowledgebase so make sure you get a refresher on all the IBIS check-in features.