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Category: Release notes

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2023 Q1 Feature roundup

Here is a recap of improvements and bug fixes over the past few months.  Download the latest hotfix to access these new features.

Improved! We’ve added a pending amount column and fixed an issue with the date display on the new Manage debtors screen.

New! The tax code setting can be left blank if it’s not required in the SAP export.

Improved! We’ve changed the MYOB export format so it imports works for csv files.

Improved! We’ve fixed a small bug with customer balances on the Customers screen.

Improved! You can now display the drop off field or option summary in the Departure screen Search tab. Please contact us if you would like to make either of these part of your default saved screen view. 

Improved! You can no longer post to invoice on a direct account in the Scheduler booking screen.

Improved! If the product specific online cutoff time is greater than your closed trip time offset specified in your System settings, the product departure will not be visible in your departure list when viewed online.

New! You can now add the phone numbers linked to the operators associated with the products in your system as merge fields in your SMS templates.

New!  We’ve added a merge field to display your bank account details on booking and itinerary email confirmations, or proforma invoice confirmations.

Improved! We’ve improved the Search functions on the Itinerary screen.

New! We’ve added the driver and vehicle name that is allocated in Specific Availability to the manifest and option analysis report. 

Improved! Membership emails are now sending from the Email editor.

Improved! We have fixed an issue where memberships were duplicating when refunds were given.

Improved! If a transaction is in adding payment status, we will now always prompt you to void the transaction when the POS screen is closed, or a new transaction is loaded. If the sale contains an integrated EFTPOS transaction or Windcave Online transaction, the user must complete the transaction before they can exit the POS screen.

Fixed! Declined payments are no longer showing in the POS screen and duplicating amounts in the Online sales report.

Improved! We added group and subgroup fields to the gift voucher sales reports.

Fixed! We fixed a bug which wan’t sending thank-you emails to every person who completed checked in.

New! You can now customise check-in questions per product.

Fixed! We crushed a bug which prevented repeat customers from checking in again online.

New! We’ve added flight notes to the Flight details report.

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2022 Q4 Feature roundup

Our team have kept busy over the past few months working through some new screens and system improvements.

Many of these changes have already been rolled out to you automatically over the last few months. Download the latest hotfix to access these new features.

New! We’ve created a new Manage debtors screen that allows you to select a date to invoice reservations up to, and then choose specific reservations to include on the invoice.  A new manage invoice  tab also allows you to preview an invoice before sending. Learn more about the new Manage debtors screen in our Knowledgebase.

Improved! Tax codes can now be blank if not required in SAP exports.

Improved! We have changed the scanner tool used in our online Event check-in tool. It now prompts for permissions to use the camera on your device and you can select the front or back camera to use for scanning.

Once event tickets are scanned, a green box indicates a successful scan.

Improved! We have improved the Pax option summary on the Departure screen Search tab. Here is a recap of the behaviour:

    • Only shows price options which take a place from availability
    • Only shows the Availability when grouped by departure 
    • Resolved issues with pax counts when the screen is grouped by time.
    • Resolved an issue with delays showing edits to bookings

New! If you close out of the Cancellation reason pop-up, your booking is now re-loaded and any edits which were made are abandoned (instead of cancelling the booking without a recorded reason). Learn all about how to set up cancellation reasons in our Knowledgebase.

Improved! We’ve added some additional merge fields to the SMS templates:

    • Outstanding balance on booking 
    • Promo Code  
    • Number of customers on the booking 
    • Agent Name 
    • Voucher Number 

Fixed! We fixed a bug which prevented thank you emails sending to every person who checks in. 

Improved! We have reduced the customer name length requirement to be a minimum of 2 letters, down from 3. 

Improved! We have added Call sign and Make/Model to the Flight Detail Report.

Improved! You can no longer void a sale that contains a partial payment using the EFTPOS online payment type.

Improved! If a customer pays using stored credit card online, we now update the stored card details in both the Manage customers screen and new Customers screen.

Fixed! If you use our Customer accounts functionality, we’ve added a setting to prevent held and void sales from appearing in the ledger. 

Improved! We’ve adjusted the widths of the columns in the discount popup selection screen so it’s easier to read the discount description.

 

Fixed! We fixed a bug in our Online Check-in around customers who had previously checked-in.

New! Person options who are not on the primary component in a booking are now available to be checked-in in Online Check-in. For example spectators who take places on a different service which is not on the primary component. 

New! We have enabled hotkeys for our high-use operational screens to help you open screens faster.  Learn  how to turn these on in the User settings screen.

Improved! We now tell you how many failed login attempts you have left if you enter the wrong user name/password into IBIS.

 

New!  We can now stream data to you via Amazon Web Services Kenesis stream or Microsoft Azure Stream. This means that if you hold your own data warehouse or have an integration which uses IBIS data, it’s now easier to get this data to you. Please note IBIS will not support the infrastructure needed on your side to retrieve this data.

New! Smart Integration with Gantner lockers. Assign a smart locker to your spa customers, use our new check-out function to let your maintenance team know the locker is ready for cleaning. (Note that we only integrate with Gantner lockers).

Improved! We have begun enforcing API throttle limits to  safeguard against server overloading from too many requests being made via API channel partners. Our aim is to reduce the volume of API calls so that system performance is not impacted, while ensuring that any bookings being made via these channels are not impacted.

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2022 Q3 Feature roundup

Our team have kept busy redesigning and rolling out the new Membership module and making significant improvements to our Check-in system. We’ve also given the E-Commerce platform some powerful new features to help you drive more sales through your website.

One of the key changes we have made in the new IBIS application is the way we store customer details. We now create a unique record for each customer and reuse this each time a guest visits. By matching customer records in your system using a combination of name and email address, we are able to help you re-market to customers more easily, report on customer spend and view all their transactions at a glance. We feel these changes were important to allow you to leverage more value from each customer!

Many of these changes have already been rolled out to you automatically over the last few months. If you are not using the latest version of the IBIS application, we recommend you contact our team to schedule an update and we will advise you how to access our latest recommended version 22.5.0.

New! We’ve optimised the availability calendar for mobile devices and made it easier for your customers to see which dates your products are available to book.

New availability calendar for E-Commerce
 
 
New! You can automatically apply the best deals for your customers when they book direct on your E-Commerce website using our dynamic promotion feature! Talk to our team to help you get this enabled.
Dynamic promotions
 
 
New! It’s now possible to upload images for your E-Commerce website directly from the IBIS Application using the new Image Manager screen available in the latest version of our IBIS application.

 

New! Our dual calendar widget can be embedded on your own website pages and gives customers a month or week preview of your departure availability and displays your best price across multiple days.

Dual Calendar Widget

 
 
 
Improved! You can now restrict the countries you ship retail items to on your E-Commerce site.  It’s easy to set up, learn more about this in our Knowledgebase.
 
Improved! We’ve made it easier for customers to select where they are from by adding a search bar to the country list at checkout.
Country of origin search
 

 

 

 

 

 

 

 

 

 

Fixed! The “Addon person” price options can no longer be booked online without an accompanying “person” price option in the cart. An ‘addon person’ is used for Infants or Spectators who need to be included in pax counts, but would not be able to book a product without an accompanying adult or participant.

Fixed! We resolved an issue that allowed maximum spaces to be exceeded in the cart for hire type products.

New! IBIS have designed our first in-house gate scanning station using cutting edge 3D printing technology. Learn more about our gate scanning kiosks in our Knowledgebase or check it out yourself when you visit the Polynesian Spa in Rotorua!

Gate Scanner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New! We can now allow you to admit all members on the ticket by scanning the QR code on the Receipt. Read more on validating admission tickets in bulk.

Improved! We’ve added customers membership details to the admission reports so you can see details about which member scanned their membership cards at entry. For all other customers who scan admission tickets, we will display the customer details captured at POS.

IBIS has launched a full suite of tools with our new membership module. You can now create membership and loyalty programmes for your customers who love to return. Our new membership module allows your customers to sign up, manage their own memberships online and make reservations through your e-commerce site. Learn about our new membership features and functions in our Knowledgebase.

New module highlights:

    • Redesigned membership purchase process
    • Memberships can be activated at sign up or upon first visit if extra steps are required
    • Renew existing memberships online
    • Prompt members to answer customisable questions when they sign up
    • New seasonal membership type
    • Member login widget for your E-Commerce website that gives exclusive access to member only promotions
    • Members can update their own contact details and add new members online
    • Easily send renewal reminders and other targeted emails to members from within IBIS
    • New membership spend report shows how your members are spending across your business

Membership online

Reminder: Our legacy Membership module will be sunset in November 2022. Please contact us if you have not confirmed your migration plan to access the new membership module.

New! We’ve implemented a Customer screen to store all customer details from bookings and POS transactions through to check-in and membership details.

Customers screen

 

 

 

 

 

 

 

New! We’ve added an option summary to the Search tab on the Departures screen. This will give you an overview of the pax breakdown for each departure.

View the pax summary per departure

 

 

 

 

 

 

 

 

 

Improved! You can now send emails in bulk and choose your preferred email template from a list on the Departure screen. Your existing email templates can be modified to include a custom text field to add adhoc messages to your guests. Talk to us today to help you set up new email templates if needed. 

Bulk email functions

 

 

 

 

 

 

 

 

Fixed! We resolved an issue when rescheduling bookings using IBIS online which prevented you from changing the price options on the booking.

Fixed! We’ve resolved an issue with the promotion options disappearing when editing bookings on the scheduler booking screen.

Improved! We’ve cleaned up the stock purchase, adjustments and transfers reports in IBIS Online so they are easier to use and have equivalent functionality to the legacy stock audit reports.

Improved! We’ve added the recipient and purchaser phone number to the Gift voucher liability report. This makes it easier to contact customers who have outstanding vouchers to utilise.

Improved! The origin group field has been added to the Reservation summary report so you can more easily report on your country data. E.g. you can group individual countries under North America or Europe as an ‘origin group’. 

Improved! We’ve improved the report view on the Check-in list report.

Fixed! We resolved an issue with the stock value column not multiplying correctly across units.

Improved! The value of a gift voucher can no longer be adjusted at the time of redemption.

Improved! Event ticket sales now show the event name in the item description at POS.

Major updates have been rolled out to customers using the IBIS check-in module, including pre-arrival online check-in, on-site tablet check-in, flight check-in and the Check-in screen in the IBIS Application. These updates are part of the work we are doing to enable you to gather more information about your customers. The new features are designed to improve the flow of customers through your operational process.

If you are interested in learning how check-in can help your business, please get in touch with our support team.

New! We added a summary panel to the Check-in screen to show the number of pax who have completed online check-in vs manual check-in. This is useful when your customers check-in prior to arriving, but you also need to ensure you capture additional check-in info such as weight when they arrive onsite.  The summary also shows any outstanding balances to pay on bookings.   

New! A history tab has been added to the check-in screen so you can view the booking edit history including when a customer was checked in. 

New! If there is only one pax on the booking we now automatically populate add-ons for the individual to save you time.

New! We can now apply different branding to your pre-arrival check-in emails.

New!  We created a dedicated report to view custom check-in questions and answers.

Improved! We added a customer detail panel to the Flight check-in screen so you can see all customer details at check-in.

We’ve updated our knowledgebase so make sure you get a refresher on all the IBIS check-in features.

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Gift voucher screen improvements

We’re making some improvements to gift vouchers and have added some new features to the Gift voucher screen.

What’s new in this version 17.41.69:

  • Some gift voucher properties are now editable such as recipient name, expiry date and message.
  • You can now add a private note against a gift voucher – useful to record a reason for changing the expiry.
  • We crushed some bugs.

Keen to update to a test version? Contact our helpdesk to access a key and find out if you are eligible.

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September updates

  • Improved! We’ve added the Operator field to the Reservation liability report so you can view forward liability by “operator” in your system.

  • Improved! For customers using the Trial Balance report in IBIS, you can now tell when a booking has been invoiced or not using the new “invoiced” field.

  • New! We’ve created a new report for Customer account liability. We will be updating our documentation soon to include details.

  • Improved! We have been moving more stock reports to IBIS Online. These reports will replace the Stock Audit report that is available to users running version 16.15.00 and below of the IBIS application. If you use the stock module, you should now see the following reports on your profile under Reports > Stock: 
    • Stock purchases & credits
    • Stock adjustments
    • Stock transfers
  • Improved! We’ve added a status column and filter to the Stock Adjustments report in IBIS Online. This will allow you to view adjustments at status new, although the default report will still show adjustments of status posted. Find out more about the changes we’ve made to the stock adjustment report in our stock report article.

This update has been released in server version 1.21.50.5. There is no update to the IBIS application required to access these updates.

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Updates May 2021

These updates have been managed by IBIS in the background and do not require any action at your end.

E-Commerce

  • Improved! Increased stability and enhanced monitoring systems
    We have been doing a ton of work under the hood to improve the stability and performance of our E-Commerce site. This work has been helped by the introduction of more robust logging and analytics enabling our technicians to quickly detect any issues that occur on the site. These improvements will help us ensure you are delivering the best experience to your customers.
  • New! Deposit payments
    We can now accept a deposit as payment instead of the full amount for reservations on our E-Commerce site. Find out more in our article about how to take deposit payments for reservations.
  • Improved! More mobile-friendly way to purchase admission tickets
    Admission tickets are now purchased by + and – buttons, instead of unit dropdowns.
  • New! Afterpay
    We can now support Afterpay as a buy now pay later option on our E-Commerce site. Please contact Afterpay if you are interested in getting an account set up.
  • Improved! Itinerary emails
    We are happy to announce we can now offer itinerary emails as a default instead of a single reservation email to be sent once payment is complete for reservations. This means if a customer purchases multiple reservations in their cart, we can send a single itinerary email based on what they have booked, instead of a single email per booking. Please note this feature requires implementation, it does not automatically send an itinerary email so please contact us if you are interested in having this setup so we can work through this with you. Learn more in our Knowledgebase about confirmation emails for your bookings.

Communication

  • New! Reminder emails
    We can now send automated booking reminder emails that can be sent for upcoming reservations. Our reminder emails can be product-specific. Find out more in our Knowledgebase article about Sending reminder emails to your customers.  
  • Improved! Thank you emails
    We have made a number of improvements to the way you can send a follow-up “Thank-you” email for your Reservation products. You can now control the time and day you want to send thank-you emails, restrict sending emails to only specific products and you can even send different emails templates depending on brand. Find out more in our article on sending follow up thank you emails to your customers.
  • New! Branded receipt emails
    You can now send different receipt email templates for different brands when sales are made on your E-Commerce platform. These different receipt templates can also be sent manually from your POS screen. Find out more in our article about how to email receipts.

Reporting

  • Improved! Point of sale discounts report
    We have added some new fields into the Point of sale Discounts report so you will now be able to see the Customer name, customer email and you can also view by online till only. In order to use these fields, you have to be capturing the customer details at Point of sale, so these work particularly well for customers who use our Membership module.
  • Improved! Reservation summary report 
     We have added the option summary string into the Reservation summary report. This will allow you to filter for options contained within a booking while still reporting on the overall value of the booking. E.g. if you want to see the overall value of reservations that contain “Child” options, or a “Kids go free” promotion.
  • Improved! Reservation summary report 
    We have also added the sale time field into the Reservation summary report. This will allow you to see what time of day the customers made bookings.
  • Improved! Reservation summary report 
    We have resolved an issue for customers selling both tickets and reservations in the same IBIS system. Tickets will now be excluded from all reservation reports and will only be visible on dedicated Ticket reports.
  • Improved! Check-in list report 
     We have added resource and product manager to the Check-in list report for Scheduler customers.
  • Improved! Sales reports
    We have resolved an issue with the Sales reports being case sensitive when grouping fields such as Till name.
  • Improved! Online sales report
    We have added a new field to the online sales report called “Brand”. For operators who have multiple branded websites, this will allow you to view transactions made through each of your E-Commerce websites. Learn more about the online sales report in our Knowledgebase.
  • Improved! Admission report
    We’ve added the email address and subscriber field to the Admissions report.
  • Improved! Scheduler Staff Allocation report
    We have improved the break time, sick/annual leave time reporting in the Scheduler Staff Allocation report. These will now report as a negative time so you can more accurately calculate the total hours worked by staff.
  • Improved! Sales report for Event ticketing
    For customers using our Events module, you can now group the Sales report by “Event” in list view. You will find the “Event” field in the hidden columns.
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Hotfix version 16.15.00

This update contains the following new features and bug fixes:

Point of sale

  • Improved! We decided it wasn’t very intuitive to ask users to process a $0 cash payment whenever a gift voucher is redeemed in full. Instead, we now prompt users to ‘Complete Sale’ when the balance of the transaction is $0.00 and there actually isn’t any payment to process. This is also a new system function you can add as a button to your Point of sale menu.

  • Improved! We’ve made some of the buttons on our prompts at Point of Sale larger so they are easier to use with a touchscreen.

Appointment scheduler

  • Improved! For Appointment scheduler clients, we have included a status called ‘off/annual leave‘ to the Scheduler setup screen so you can record why therapists are not available to be rostered. This status will be used for recording days off or annual leave and you can report on it in the Staff Allocation report found in IBIS Online under Reports > Scheduler.

  • New feature! For Appointment scheduler clients, you can now add an activity reservation to the customer from either the  Appointment screen or the Scheduler booking screen. When clicked, this will open the Departure screen where you can then add a booking to the existing customer.

     

Reservations

  • New feature! Want to add a new reservation product to an existing customer? If you have repeat customers, Activity operators can now lookup the customer before starting the booking process. Find out more in our article making a reservation for an existing customer.
  • Fixed! We have resolved an issue where inactive countries were still displaying in the marketing popup prompt that appears after you save a reservation. If a country is made inactive, it will no longer appear in the list. If you edit a booking that contains marketing information that has been subsequently made inactive, you will be warned.

  • Fixed! For operators using the Packaging function under the Manage Tour screen, we have resolved an issue with the send email function. As part of the fix, we have also moved the ‘Email customer’ option to underneath the More link as shown below.

  • Fixed! We’ve resolved an issue in the Customer Tour screen where it was not pulling the expected date for a customer tour template if the products contained in the template started after 12pm.
  • Resolved an issue with the membership expiry date not being set
  • Fixed the default response on the Admission ticket popup question “Are your customers entering the venue?” to “Yes”
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Version 16.0.0

The latest version is a required release. All customers will be prompted to update when they login to IBIS – if your IT department has restricted your update settings, please contact them to advise a new update is available. Please note if you are updated from older versions of IBIS, this version may require you to install Windows .NET framework updates before completing.

Read on to find out what’s new:

Accounts / Finance

  • Improved! We’ve modified the wording on the bottom of the remittance advice in the multi-line invoice template to include the invoice number as a reference on your payment and not the account code. 
  • Improved! You can now specify a fixed dollar amount for a revenue split. Fixed amounts must be specified exclusive of GST, unless using new general ledger split functionality which requires inclusive of GST amounts.
  • New! You can now find the Invoice & Account Payment summary reports in IBIS Online under the Finance menu. The invoice summary report will include both Invoices and Journals applied to accounts. You can filter results by Invoice date, Due date, or Created date. Note these reports will replace the date based Invoice summary, Payment summary and Journals reports found in the application.
  • Improved! We have added a tax-inclusive option into the Reservation Revenue Split report in IBIS Online.
  • New! The Admission Liability report is now available under the Finance menu in IBIS Online. This report shows all admission tickets (retail voucher / multi-use retail vouchers) sold vs validated (i.e. used). 

Membership

  • Improved! We’ve resolved an issue with voided sales showing in the Manage Customer File history tab.
  • Improved! We resolved an issue with selling multiple membership items in the same transaction associated with different customers. This functionality now associates the membership items to different members as expected, and the membership item retail rows will not be combined. 
  • Improved! The Sale return function at POS now works for membership items. 
  • Improved! The Membership list report in IBIS Online now excludes inactive memberships.
  • Improved! You can now add Sale Month and Expiry month as optional columns to the Membership list report. This makes it easier to group or filter members who have recently joined or about to expire.
  • Improved! We have renamed the Membership Usage report to Membership Transactions so it more clearly explains the purpose of the report.

Reservations

  • New! We have added more features to the Departure screen to make it easier to use! Selected rows will be highlighted. On the Search tab, we’ve made the row grouping text bold so it’s easier to read. When viewing the Availability tab, the screen will automatically scroll to the next available departure when viewing the current day. 
  • Fixed! For sector transport customers, the Departures screen now displays the sector start time not the service start time.
  • Improved! Sale type is now set in the Customer Tour screen for online bookings.
  • Improved! We have made the Date field on the Departures screen more keyboard friendly. You can now type in the date as DDMMYY or YYYY and it will automatically move to the next part without having to enter / between the numbers. E.g. 010220 or 01022020 will bring up the date 01 Feb 2020. Pressing the Enter key will submit the date. Also, clicking on the date field with the mouse or tabbing to it will select the day portion of the date first. Use the keyboard left-right arrow keys to move between the day-month-year sections of the date. You can also use the up-down arrow keys to change the values of each of the date sections.
  • Improved! We have resolved an issue when reapplying templates in the Service calendar where inactive services already existed. Previously, the inactive services would remain inactive, which meant you needed to find and reactive them. Now, the inactive services will be reactivated automatically and updated with the changes on the new template.
  • Improved! We have resolved an issue when booking charter products where you would get a ‘trip has departed’ warning message.
  • New! We’ve added sort order options to the Reservation Analyser is IBIS online. You can now sort results by pax, gross or net. You can also choose which period you want to see (1 current, or 2 historic). We have also added product code and price option groupings to the list of fields in Reservation Analyser to make it easier to compare stats year on year. 
  • Improved! You can now report by product date (date of travel) or sale date (date booking was first created) in the Cancellation reasons report in IBIS Online. 
  • New! In the Reservation Summary report in IBIS Online, the number of bookings over a date range is now available – this does not include the number of pax, just the overall number of bookings for a chosen product over the selected date range. We have also added the average revenue per booking and per pax.
  • Improved! We’ve cleaned up the List view version of the Reservation Summary report and hidden a few columns by default to make it easier to read when the report first opens. You can still find the hidden columns to re-add them back into the report using the column chooser function.
  • Improved! We’ve added the booking number field into the Reservation summary table view report. Right-click to show hidden fields to find this if you would like to add it to your report view.
  • Fixed! We’ve fixed an issue with 12:00 AM services not showing in the Check-in tab in the Departures screen.
  • Improved! The Option analysis report found in IBIS Online now formats better when exported to a PDF. The name of the report appears at the top, and we’ve improved the page re-sizing when exporting only a few columns.

IBIS Online

  • Improved! We’ve resolved an issue in the Departures screen in IBIS Online not showing products with the “direct only” policy set.
  • Fixed! Edits to bookings in IBIS Online now properly save the customer contact details.
  • Improved! You can now save report pre-filters (table view) in your customised report views.
  • Improved! We’ve increased the field length for entering PLU codes into the Promotion setup screen in IBIS Online.
  • New! Right click a date field in Table view and select a date interval filter – date, month and year, year, days of week. In List view, you can find the date interval filter by right clicking on the date column when the report is grouped by date.

Point of Sale

  • Improved! We’ve improved the error recovery between IBIS and Integrated EFTPOS platforms to resolve an issue that could cause IBIS to hang if the EFTPOS system did not respond.
  • New! We’ve added a new feature for customers who use the prompt for receipt option at Point of Sale. Now, you can select Email receipt after a transaction is completed. If you are selling admission, event tickets or gift vouchers, these will automatically be attached to the receipt as a PDF.
  • Improved! We fixed an issue where a new transaction could not be started after viewing a voided transaction on the POS screen.
  • Changed! You can now only use the ‘charge to account’ payment type once per POS transaction – this is to assist with reconciliation processes and integration with accounting packages. You can no longer charge a POS transaction to two or more accounts.
  • Improved! We resolved an issue with a sale return for build items. It no longer doubles the items being returned in the transaction.
  • Improved! We’ve resolved a rounding issue when using foreign exchange payments – the change returned will round to the nearest $0.10 as it does with the standard cash payment type.
  • Improved! We’ve fixed a bug with discounts not recalculating automatically if units were changed at POS after discounts were applied.
  • Improved! We’ve improved how build items display on receipts and no longer show build item details in parentheses.
  • New! If a customer is linked to a POS transaction, the customer name will now be printed on the thermal receipt.
  • Improved! We now prevent users from adding the same booking/ticket into the same Point of Sale transactions if you accidentally hit “To POS” twice. 
  • Improved! We’ve now added the Origin group field to the Sales report in IBIS online. This allows you to analyse your online transactions by a group of countries, instead of individual ones.
  • Improved! We have added the retail group and subgroup into the Point of sale discounts report in IBIS online.
  • Changed and improved! For E-Commerce customers, online payment references have been updated across the platform. Now the Point of Sale Payments & Online Sales reports and the voucher field in the Booking screen contain the same payment reference that appears on the default Windcave reports to make it easier for you to reconcile.

Operations

  • New! We’ve added the Country of Origin Group (i.e. Origin Group) to the Admissions report in IBIS Online.
  • New! In the Service Utilisation report in IBIS Online, the number of bookings over a date range is now available – this does not include the number of pax, just the overall number of bookings for a chosen product over the selected date range. We have also added in the average revenue per booking and per pax. We’ve also added a new column called Trips with Places which is a count of the number of services that had one or more places taken.
  • Improved! We’ve improved the formatting of the PDF export of the Manifest report in IBIS Online. We’ve also added the pax count to the pick-up/drop-off and location group fields and separated out pick-up and drop-off pax into 2 columns.

Gift Vouchers

  • New! We can now display the redemption value on the gift voucher template. This is ideal if you are selling gift vouchers at Point of Sale with a prompt for price as you can specify any amount and it will print on the voucher template. For existing customers using Gift Vouchers, this field will need to be added to your templates by request. Please contact help@ibis.co.nz if you would like this field to show.
  • New! We have added the name and email address for both the purchaser and recipient (if available) for all online gift voucher sales into the Gift Voucher liability report. This will allow you to export a list of contacts to remind them their vouchers are about to expire.
  • New! We’ve implemented a bulk gift voucher write-off process. The new process can be found under the Finance menu in IBIS Online. We will be updating our Knowledgebase shortly for details of how to use this feature.
  • Improved! The Gift Voucher liability report now displays the full sales value (inc GST). As the liability amount is tax-exempt until the Gift Voucher is redeemed, the full redemption value is the figure we are trying to represent – hence we have just used the GST inclusive setting to represent this on the report. 

Stock

  • Improved! In the Stock Balance report in IBIS Online, you are now able to expand each item to see the details of each sale on specific items in the List view.
  • New! We’ve added the supplier code into the Stock Sales and Stock Balance report in IBIS Online.
  • Improved! We’ve added the Balances filters to the Stock Balance report in IBIS Online. You can now filter for all items, items below minimum / zero / negative, etc.

Ticketing

  • Improved! For customers using both the Ticketing & Reservations modules in the same IBIS system, we have improved the Ticket Sales report in IBIS Online to exclude Operator Reservation products from showing on the reports.
  • Improved! For multi-location customers using the Thermal Ticket style “Per component enhanced”, it will now pull through the correct location information on the voucher and receipt to show where the customer purchased this ticket.
  • In our Ticket Reconciliation report, we have added first user,  operator nett, and commission per ticket columns into the report. This matches the design of the Ticket List report used in the IBIS application.

Appointment Scheduler

  • Improved! Reservations made in the Appointments screen are no longer subject to the Manager Restriction used in the E-Commerce site. This allows you to make bookings for a therapist even if they have reached their maximum. Please check the note in the column heading for the therapist before you make the booking. The format is like this: 3 [2] 4:45 where the first number is the total number of appointments, [2] is the number of appointments on restricted products and 4:45 is the total time of appointments.
  • Improved! We have resolved an issue where saving a cancelled booking was prevented if there was not enough space to save the booking.

E-Commerce

  • Improved! Promotions applied to retail items on your E-commerce site can now be reported on using the Point of sale discounts report found in IBIS Online.
  • Improved! We’ve resolved payment time-out issues reported by some customers. 
  • Improved! We’ve made improvements to the E-Commerce platform for sector transport customers. 
  • New! We’ve created a new multi-day departure widget. See the i-frame demo site for an example. 
  • New! We can now support Stripe for integrated online payments. Note, only for full payment at this stage. 
  • Improved! We’ve fixed an issue with stored card payments not displaying in an i-frame correctly. 
  • New! A ‘continue shopping’ button can now be added to the cart page of your E-Commerce site. To set this up, please contact help@ibis.co.nz with the link you would like this button to redirect to. Note, this can only be one URL per system. 
  • Improved! We’ve added a setting to specify the postage cost for gift vouchers. This can now be edited under System Settings in the application. 

Check-in

  • Improved! We’ve consolidated our various check-in reports into one new report called Check-in List which is now found under Reports > Operations in IBIS Online. 
  • New! We’ve added a new Check-in screen under the Operations menu in IBIS Online which allows you to view all passenger check-in details and edit the weight field.

IBIS Technology
PO Box 2511
Wakatipu, Queenstown
New Zealand, 9349

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