Category: Release notes

Improved! We’ve resolved an issue with some report filters not clearing when date selection is changed.

Fixed! We’ve squashed a bug with the “email me/subscribed” tick box not populating into reports.

Improved! The Manifest report will now display services on a manifest only if there’s a pick-up or drop-off set on the specific component. It has also been renamed to ‘Pick-up/drop-off manifest’.

Fixed! The Reservation Option Analysis Report default view has now been restored to display the product as the primary column.

Improved! We’ve standardised the way the Origin/Country is populated in our reports. It’s now always taken from the main customer record linked to the booking, and if that doesn’t exist, it will display the country set in the booking.

New! Report on your staff roster with new fields in the Option Analysis Report.  The new fields are: “Service group”, “Driver”, “Vehicle”, “Departure note”, “Product Groups 1, 2 & 3” and “Booking #”.

What’s new in Reservations & Scheduler

Improved! You can now set the ‘Use Order’ for your Scheduler resources in the Resources screen. This order will be used to determine which resource is picked first when booking, as well as in the display on your Appointment, Hire and Scheduler setup screens.

New! We have added an ‘itinerary note’ field to the itinerary email confirmation. This means you can have product specific notes show up on the email confirmation – contact the IBIS team to add this.

Improved! Email addresses can now be changed from the emailer tool (for Itinerary users) instead of using the primary customer email.

Improved! Photo capture functions from the Itinerary screen.

Improved! From the Schedular booking screen, hire products will now show the  resource name on the booking line.

Improved! Whoops we found a typo in the Aircraft screen, all fixed now though!

Improved! We’ve made some general tidy ups on  the appointment screen to remove some unnecessary data.

Improved! We’ve improved the Transaction summary line for integrated Eftpos so it now displays more detail.

Improved! When selecting a supplier from  Retail items screen, we are now sorting the suppliers alphabetically.

Improved! Transactions in the Find sale screen are now ordered by time with the newest sales on top, so you can quickly see your last sales.

Improved! We’ve fixed some issues with the retail item import function.

Fixed! We resolved an issue with deactivated items not saving changes as expected.

Fixed! We squashed a bug that allowed duplicate PLU codes to still be saved after users were warned about them.

Improved! Transaction summary line for integrated Eftpos now includes more detail.

Improved! Addressed an issue with Manage costs not generating in the ledger.

Fixed! GST amount for Australians using Xero!

Improved! The list of bookings found in online check-in is now filtered to show activities that have the check-in setting enabled on a service, or are appointment or hire product types.

New! We’ve created a check-in report specifically for spa therapists. The Appointment list report  allows your therapists to view their upcoming appointments and view customers responses to the online check-in form.

Fixed! Date toggle on check-in questions report.

Improved! Customers using the Check-in tab on the Departures screen will now be able to enter marketing data for Origin, Extra info and Customer Type. This is consistent with the fields entered in the optional marketing popup prompt on reservation save.

Fixed! We have resolved an issue with the voucher description field not showing on gift vouchers that were printed from the application.

Improved! Bulk Gift Voucher write off functions.

Improved! You can no longer discount a gift voucher item when redeeming at POS.

Improved! The customer lookup function at POS will now always open the correct Customers screen depending on the version of Membership you are using.

Improved! Only current memberships now display on the Customer screen.

New! The Stock balance report is now named the Stock value report and its purpose is for financial reporting. The report has been simplified which makes it a lot faster. It only reports on your stock values, not units, which can be reported on in the new Stock on hand report.

New! ‘Stock on hand’ report. This report shows you the number of units you currently have for each of your stock items at each location. For ease of reordering, we’ve added a ‘minimum reorder value’ setting. This can be found in the Retail items screen and allows you to filter for anything below minimum reorder value.

New! For customers using the Resource planner and check-in, we now have a new report in IBIS Online called “Check-in by resource”.

This report replaces the Resource Pax List report used from the Resource planner screen.

Improved! The reservation summary report pax calculator with multiple price options in the same booking.

Fixed! Default layout of the Trial Balance.

Improved! Default layout of the sales report.

Improved! We’ve fixed a bug with the Xero export pulling GST on products with tax registered unticked.

New! Extra fields in the Option Analysis Report.
The extra fields are: Service group, Driver, Vehicle, Departure note, Product Group 1, 2, 3 and Booking number.

Fixed! We squashed a bug relating to returns being multiplied incorrectly in the admission liability report

Improved! Search functions in Hire, Appointment and Itinerary screens.

Improved! When you add a new Admission item, the usage and validity screen will pop-up automatically for your convenience. Admission tickets without these set will not be processed when scanned.

Improved! Error message when therapist is unlinked from the product.

Improved! If you have multiple price options available for appointment products, the price for the first one in the list order will be displayed on the date/time selection page on e-commerce. E.g. if you have separate weekday and weekend price options, then the weekday option should have a higher list order than the weekend option so that it is displayed for the customer at first glance. 

New! Hire and Appointment selection from new itinerary screen.

Improved! The cafe dockets now have the date and time of the sale printed on them.

Fixed! Opening Itinerary planner independently in latest application version.

Improved! The Gift Voucher screen is now ordered by having the last sold Gift Vouchers on top (unless you have a custom sort order saved on the screen)

Improved! Bulk Gift Voucher write off function.

Improved! Transactions in the Find sale screen are now ordered by time with the newest sales on top, so you can quickly see your last sales.

Fixed! Errors in the Retail item import screen.

Check-in. The medical details field is now a separate column in the manifest and check-in details report instead of a ‘note’ field.

Operations. Opening bookings from the resource planner screen in the latest application version.

Memberships Membership use summary field given additional characters.

New! Google Analytics 4 has now been released to all IBIS customers. Further e-commerce and Google Data Layer updates are to follow!

Improved! We’ve improved the design on the “buy as a gift voucher” feature on E-commerce” 

Improved! We’ve added a pending amount column and fixed an issue with the date display on the new Manage debtors screen.

New! The tax code setting can be left blank if it’s not required in the SAP export.

Improved! We’ve changed the MYOB export format so it imports works for csv files.

Improved! We’ve fixed a small bug with customer balances on the Customers screen.

Improved! You can now display the drop off field or option summary in the Departure screen Search tab. Please contact us if you would like to make either of these part of your default saved screen view. 

Improved! You can no longer post to invoice on a direct account in the Scheduler booking screen.

Improved! If the product specific online cutoff time is greater than your closed trip time offset specified in your System settings, the product departure will not be visible in your departure list when viewed online.

New! You can now add the phone numbers linked to the operators associated with the products in your system as merge fields in your SMS templates.

New!  We’ve added a merge field to display your bank account details on booking and itinerary email confirmations, or proforma invoice confirmations.

Improved! We’ve improved the Search functions on the Itinerary screen.

New! We’ve added the driver and vehicle name that is allocated in Specific Availability to the manifest and option analysis report. 

Improved! Membership emails are now sending from the Email editor.

Improved! We have fixed an issue where memberships were duplicating when refunds were given.

Improved! If a transaction is in adding payment status, we will now always prompt you to void the transaction when the POS screen is closed, or a new transaction is loaded. If the sale contains an integrated EFTPOS transaction or Windcave Online transaction, the user must complete the transaction before they can exit the POS screen.

Fixed! Declined payments are no longer showing in the POS screen and duplicating amounts in the Online sales report.

Improved! We added group and subgroup fields to the gift voucher sales reports.

Fixed! We fixed a bug which wan’t sending thank-you emails to every person who completed checked in.

New! You can now customise check-in questions per product.

Fixed! We crushed a bug which prevented repeat customers from checking in again online.

New! We’ve added flight notes to the Flight details report.

New! We’ve created a new Manage debtors screen that allows you to select a date to invoice reservations up to, and then choose specific reservations to include on the invoice.  A new manage invoice  tab also allows you to preview an invoice before sending. Learn more about the new Manage debtors screen in our Knowledgebase.

Improved! Tax codes can now be blank if not required in SAP exports.

Improved! We have changed the scanner tool used in our online Event check-in tool. It now prompts for permissions to use the camera on your device and you can select the front or back camera to use for scanning.

Once event tickets are scanned, a green box indicates a successful scan.

Improved! We have improved the Pax option summary on the Departure screen Search tab. Here is a recap of the behaviour:

• • Only shows price options which take a place from availability
  • Only shows the Availability when grouped by departure 
  • Resolved issues with pax counts when the screen is grouped by time.
  • Resolved an issue with delays showing edits to bookings

New! If you close out of the Cancellation reason pop-up, your booking is now re-loaded and any edits which were made are abandoned (instead of cancelling the booking without a recorded reason). Learn all about how to set up cancellation reasons in our Knowledgebase.

Improved! We’ve added some additional merge fields to the SMS templates:

• • Outstanding balance on booking 
  • Promo Code  
  • Number of customers on the booking 
  • Agent Name 
  • Voucher Number 

Fixed! We fixed a bug which prevented thank you emails sending to every person who checks in. 

Improved! We have reduced the customer name length requirement to be a minimum of 2 letters, down from 3. 

Improved! We have added Call sign and Make/Model to the Flight Detail Report.

Improved! You can no longer void a sale that contains a partial payment using the EFTPOS online payment type.

Improved! If a customer pays using stored credit card online, we now update the stored card details in both the Manage customers screen and new Customers screen.

Fixed! If you use our Customer accounts functionality, we’ve added a setting to prevent held and void sales from appearing in the ledger. 

Improved! We’ve adjusted the widths of the columns in the discount popup selection screen so it’s easier to read the discount description.

Fixed! We fixed a bug in our Online Check-in around customers who had previously checked-in.

New! Person options who are not on the primary component in a booking are now available to be checked-in in Online Check-in. For example spectators who take places on a different service which is not on the primary component. 

New! We have enabled hotkeys for our high-use operational screens to help you open screens faster.  Learn  how to turn these on in the User settings screen.

Improved! We now tell you how many failed login attempts you have left if you enter the wrong user name/password into IBIS.

New!  We can now stream data to you via Amazon Web Services Kenesis stream or Microsoft Azure Stream. This means that if you hold your own data warehouse or have an integration which uses IBIS data, it’s now easier to get this data to you. Please note IBIS will not support the infrastructure needed on your side to retrieve this data.

New! Smart Integration with Gantner lockers. Assign a smart locker to your spa customers, use our new check-out function to let your maintenance team know the locker is ready for cleaning. (Note that we only integrate with Gantner lockers).

Improved! We have begun enforcing API throttle limits to  safeguard against server overloading from too many requests being made via API channel partners. Our aim is to reduce the volume of API calls so that system performance is not impacted, while ensuring that any bookings being made via these channels are not impacted.

New! We’ve optimised the availability calendar for mobile devices and made it easier for your customers to see which dates your products are available to book.

Fixed! The “Addon person” price options can no longer be booked online without an accompanying “person” price option in the cart. An ‘addon person’ is used for Infants or Spectators who need to be included in pax counts, but would not be able to book a product without an accompanying adult or participant.

Fixed! We resolved an issue that allowed maximum spaces to be exceeded in the cart for hire type products.

New! IBIS have designed our first in-house gate scanning station using cutting edge 3D printing technology. Learn more about our gate scanning kiosks in our Knowledgebase or check it out yourself when you visit the Polynesian Spa in Rotorua!

New! We can now allow you to admit all members on the ticket by scanning the QR code on the Receipt. Read more on validating admission tickets in bulk.

Improved! We’ve added customers membership details to the admission reports so you can see details about which member scanned their membership cards at entry. For all other customers who scan admission tickets, we will display the customer details captured at POS.

IBIS has launched a full suite of tools with our new membership module. You can now create membership and loyalty programmes for your customers who love to return. Our new membership module allows your customers to sign up, manage their own memberships online and make reservations through your e-commerce site. Learn about our new membership features and functions in our Knowledgebase.

New module highlights:

• • Redesigned membership purchase process
  • Memberships can be activated at sign up or upon first visit if extra steps are required
  • Renew existing memberships online
  • Prompt members to answer customisable questions when they sign up
  • New seasonal membership type
  • Member login widget for your E-Commerce website that gives exclusive access to member only promotions
  • Members can update their own contact details and add new members online
  • Easily send renewal reminders and other targeted emails to members from within IBIS
  • New membership spend report shows how your members are spending across your business

Reminder: Our legacy Membership module will be sunset in November 2022. Please contact us if you have not confirmed your migration plan to access the new membership module.

New! We’ve implemented a Customer screen to store all customer details from bookings and POS transactions through to check-in and membership details.

New! We’ve added an option summary to the Search tab on the Departures screen. This will give you an overview of the pax breakdown for each departure.

Improved! You can now send emails in bulk and choose your preferred email template from a list on the Departure screen. Your existing email templates can be modified to include a custom text field to add adhoc messages to your guests. Talk to us today to help you set up new email templates if needed. 

Fixed! We resolved an issue when rescheduling bookings using IBIS online which prevented you from changing the price options on the booking.

Fixed! We’ve resolved an issue with the promotion options disappearing when editing bookings on the scheduler booking screen.

Improved! We’ve cleaned up the stock purchase, adjustments and transfers reports in IBIS Online so they are easier to use and have equivalent functionality to the legacy stock audit reports.

Improved! We’ve added the recipient and purchaser phone number to the Gift voucher liability report. This makes it easier to contact customers who have outstanding vouchers to utilise.

Improved! The origin group field has been added to the Reservation summary report so you can more easily report on your country data. E.g. you can group individual countries under North America or Europe as an ‘origin group’. 

Improved! We’ve improved the report view on the Check-in list report.

Fixed! We resolved an issue with the stock value column not multiplying correctly across units.

Improved! The value of a gift voucher can no longer be adjusted at the time of redemption.

Improved! Event ticket sales now show the event name in the item description at POS.

Major updates have been rolled out to customers using the IBIS check-in module, including pre-arrival online check-in, on-site tablet check-in, flight check-in and the Check-in screen in the IBIS Application. These updates are part of the work we are doing to enable you to gather more information about your customers. The new features are designed to improve the flow of customers through your operational process.

If you are interested in learning how check-in can help your business, please get in touch with our support team.

New! We added a summary panel to the Check-in screen to show the number of pax who have completed online check-in vs manual check-in. This is useful when your customers check-in prior to arriving, but you also need to ensure you capture additional check-in info such as weight when they arrive onsite.  The summary also shows any outstanding balances to pay on bookings.   

New! A history tab has been added to the check-in screen so you can view the booking edit history including when a customer was checked in. 

New! If there is only one pax on the booking we now automatically populate add-ons for the individual to save you time.

New! We can now apply different branding to your pre-arrival check-in emails.

New!  We created a dedicated report to view custom check-in questions and answers.

Improved! We added a customer detail panel to the Flight check-in screen so you can see all customer details at check-in.

We’ve updated our knowledgebase so make sure you get a refresher on all the IBIS check-in features.