Category: Release notes

New! To improve the customer booking flow for hire products, these can now be grouped and displayed in a single page on E-Commerce, eliminating the need for customers to switch between two different pages. Product options will appear under each time slot as shown:  

New!  We can now display availability on the ‘book now’ button for hire products so customers will know immediately if there is enough available space on a specific time slot.

Improved! Memberships purchased on E-Commerce will now reflect the correct information for capturing the membership details of each membership type. E.g.

Guardian: 
Please enter the details for the person who will be managing, but not using this membership. A registration email will be sent to the email address specified after payment. 

Individual: 
Please enter the details for the person who will use this membership. A registration email will be sent to the email address specified after payment.

Group:
Please enter the details for the person who will be managing this membership. A registration email will be sent to the email address specified after payment in order to fill out the details for the membership users.

Fixed!  We have resolved an issue with the formatting of the online description for retail items with multiple size and colour variations so it now displays correctly on E-Commerce.

If you have not yet explored Agent Portal on E-Commerce, find out more here.

Improved! Activity product groups that only have products bookable for direct consumers (i.e. ‘Allow Web’) will no longer appear when agents login to the portal. Previously, these were shown, but when clicked, no bookable products were found.

Improved!  Maximum commission functions have been implemented in the Agent Portal. This means the correct commission amount will be calculated for the agent if a “max commission” has been specified on the price code during product setup. To avoid confusion, we also no longer display the default commission rate for the agent account in the portal as this can fluctuate across products and/or components.

New! You can now book other supplier products from the new Availability screen accessed via the Itinerary Screen. This allows you to book third-party addons to your itinerary. Knowledgebase updates will be coming soon.

Improved!  You can now send a proforma invoice for a whole itinerary instead of per booking.

Improved!  The summary in the Manage Invoices Screen now displays and links to a specific invoice for that account. 

Improved!  Response times in the Manage invoices screens have been improved.

Fixed! Sales with the status “Hold” now show the correct till & location in the Point of sale payments report.

Improved!  The “Voucher” and “Status” fields have been added to the Agent revenue breakdown report.

New!  Admission tickets and Membership cards can now be scanned online via the IBIS check-in module. For more information on how scanning admission tickets at Check-in works, please read this knowledge base article.  If this is a feature of interest to you, please contact us for more information. Additional licence fees apply.

Fixed! Origin and Origin Group fields have been added as hidden fields to the Membership List and Member Spend reports.

The Origin field will display the marketing region on the customer profile. If the customer profile doesn’t have the marketing region set, it will display the country selected during the POS transaction. If neither is applicable, it will display blank.

New! Single Sign On using Microsoft Identity is now available on IBIS Online as well as through the Application.

To use SSO with IBIS, your organisation will need to be using Microsoft Identity within your network. Please contact us for more information. Knowledgebase updates coming soon.

Improved! Flight staff marked not at work after a flight is completed will remain in the flight set up screen and the Flight details report. (Application version update is required)

We have now successfully migrated around 80% of our E-Commerce customers to our updated platform.

Here are some of the key features included in this update:

New! Sell retail items with multiple variations like sizes and colours! Read more about how to sell your retail online using IBIS E-Commerce.

New! We’ve made the Terms & conditions caption on the checkout page customisable. This provides Operators with the flexibility to clearly incorporate their Risk Disclosure information within their E-Commerce Terms & Conditions and customers have to accept these before they can proceed to payment.

Fixed! Series Promotion voucher redemption for reservation bookings has now been implemented. See how to set up a series promotion here.

Fixed! Affiliate links and all book now links with promotions embedded are working as expected.

New!  A charter tab has now been added to the new Availability screen (for customers using the Itinerary screen). The charter function works the same way it did in the previous availability screen, however once a charter service is created those scheduled departures will appear in list at the bottom of the screen. Requires app version 24.01.00 or higher

*Please note that edit functions are not yet available to scheduled charter services. Please continue to manage this in the Specific Availability screen.

Fixed!  We’ve resolved an issue with the Availability screen now showing products correctly irrespective of ‘Allow website’ property for the product (Requires app version 24.01.00 or higher).

Improved!  The ‘Online name’ field for Packages has been increased to 100 characters if you would like to have a more descriptive name.

New! A new summary tab has been created on the Operator Products Screen. When you highlight a product you can see the most recent bookings made on that product! Requires app version 24.01.00 or higher.

Improved!  The new Manage invoices screen ‘total’ line at the bottom of the screen will now calculate the total for the invoice lines selected. Requires app version 24.01.00 or higher.

Improved! The date/time period is now shown on the Trial balance report, reflecting if a customer is using a sales day-end other than midnight and selecting the view option ‘Uses sales day end’.

New! There is a new summary tab which will link Contacts and Accounts Screens! Requires app version 24.01.00 or higher.

Improved! In the Manage invoices screen, transactions charged to account at POS will now be split into the debtors or creditors tab depending on the value. Negative values (payable to an account) will show in the Creditors tab, whereas positive values (receivable from an account) will show in the Debtors tab.

Improved! An ‘Active staff‘ column has been added to the Scheduler Staff Allocation report. This is to check if staff who have been made inactive have any bookings assigned to them.

Fixed! We fixed a bug causing an error when opening the Appointment list report if there was a missing address.

Fixed! If a customer tries to add a treatment time to the cart when the same treatment already exists in the cart and only one space is available,  a message will show that they unable to complete the booking due to the appointment time already being taken.

Fixed! Customer address now consistently shows in the POS screen if an address is present in the Customer screen.

Improved! IBIS Itinerary style emails will be sent to the customer for bookings made via the Rezdy API for operators using the Itinerary screen.

Improved! We have worked with Get Your Guide to ensure that products are not disconnected when IBIS perform server maintenance or during any downtime!

Improved!  In the Events screen pricing tab, we’ve made the inactive event items more obvious – the tick box will show as unselected if they are not used in keeping with the rest of our screens. This change will be available in hotfix version 24.1.0 or higher.

Fixed!  We fixed a bug that stopped membership email header images from showing. Phew!

Improved!  An ‘Operator’ and ‘Product’ field has been added to the Check-in Question & Answers report. Now it is easier to differentiate the responses received from customers if you have more than one operator or product configured.

Improved! Hire products will now default to display the next available departure instead of always opening on the current date. This will make it easier for customers to find/book available trips.

New! We can now support deferred payment (i.e. stored credit card) payments for Hire and Package product types in E-Commerce.

New! We can now support deposit payment functions (i.e. stored credit card) payments for Hire and Appointment product types.

Fixed!  We have resolved an issue where clicking save on a cancelled booking left the booking unbalanced.

Improved!  The Ledger Sales Analysis report now only shows the transaction type and total to make it easier to read. We have hidden some filters to improve the overall layout of the report. Most importantly, we have added in the ‘Product date’ so you can compare this report to the Trial balance more easily.

Improved! The “Booking Voucher” field can now be added to Proforma invoice email templates.

Improved! Bookings cancelled through the Rezdy API Channel will no longer show as unbalanced in the Unbalanced Transaction Report.

Improved! Seasonal Pricing is now supported through the Rezdy API Channel. Pricing will now match your seasons in IBIS. This is available to all Rezdy connected agents that support “Session Level Pricing”.

Fixed! We crushed a bug for customers using hire product types. Price options will no longer be duplicated in the cart when using the back button on your browser to return to the option selection page.

Fixed! For Appointment customers; therapists & resources set to internal only will no longer be bookable online. 

Improved! Online Product Group setup is now accessed via the IBIS application in a new screen. Products are ordered by Reporting Group 1 (Operator Products screen) and sorted alphabetically making selection easier. 

Fixed!  Free memberships will now receive registration emails as expected.

Fixed!  We will no longer create a membership when a POS transaction has been voided.

Fixed! Commission for single business unit users can once again be updated in the Accounts screen as normal.

Multi-business unit users will continue to set the commission levels for each business in the Business Unit Accounts screen. 

 Improved! For customers using the Gift voucher liability (new) report, the ‘Purchaser’ fields have now been brought in as a field as per the legacy report.

Improved! The phone field is now mapping correctly when bookings are coming through the Rezdy API.

Improved! Now, when using the ‘select until’ date in the Manage Invoices screen, all POS transactions made after the selected date will be filtered out of the screen. Previously, only bookings with a travel date beyond the selected date were filtered, resulting in all POS transactions not invoiced to be displayed regardless of their creation date.

Fixed! We have resolved an issue with modifying a check-in caption business unit setting impacting the E-Commerce website.

Improved! We’ve made the following improvements to the scheduled reports sending:

• • Pivot table reports can now be emailed.
  • Filenames are saved with the extension included.
  • PDF & Landscape reports are now an option.
  • PDF now includes header information like online reports.
  • PDF formatting has been improved and are now the same as online reports.
  • Sending one email with multiple recipients rather than multiple emails.

New! Added a gift voucher data streamed event

Changed! We have hidden the pax field by default on the Ticket Reconciliation report. Use the right-click function to show hidden fields to bring this into your report view.

Improved! Pilot online report now as Tare weight included.

Improved! Online Pilot Manifest now shows the date of each flight in the manifest view.

Fixed!  Dynamic gift vouchers pulling correct value in to cart.

Fixed! For Scheduler Hire customers, we have resolved an issue applying promotions to multiple bookings.

Improved!  We now prevent bookings from being posted to invoice on an account with a direct sale type in the new Itinerary screen.

If you were posting to invoice on direct sale type accounts for a
specific reason, such as to record a complimentary booking, then please set up a new account for this purpose with the sale type configured as “Agent All”.

Improved! We’ve re-implemented the Places Per Unit (PPU) pax reporting on the Ticket reconciliation report for agents.

If you want to use pax reporting, you will need to configure the products in your ticketing database with the correct places per unit (ppu) for each pricing option. See our Knowledgebase for further information.

Fixed! Cancellations through an API partner are now subject to cutoff times as specified in the product setup.

Fixed!  Purchase invoice integration message for Business Central no longer passes a null date.

Fixed!  A bug has been fixed that caused POS transactions to sporadically fail and leave the sale in adding items or adding payment status. 

Improved!  The retail item import template has been updated  to include the tracking code field.  Tracking codes can be imported into the system when a new items is uploaded. Learn more about importing retail items into IBIS here.

Improved!  The ‘identifier’ field is now available in the Check-in manifest report. This allows customers who want to scan RFID bands against a customer, or enter another kind of unique reference against the customer, to display those details on a check-in report. 

New! All reports now have a limit on the number of days available in one report. This has been set at 365 days. This is to improve system performance.

Fixed and Improved!  The layout of saved reports will not change when a new field is added by IBIS. 

Fixed!   You can now use pre-filters by time on a time only column.

Fixed! We resolved an issue booking appointment packages for 2 or more people if the available appointments did not have enough space for all people at the same time.

Now, if the package is configured to find valid appointments within a specific span of time, it will select the first and subsequent available appointment times within the valid time span to accommodate all people within the booking. E.g. the first customer may be on an appointment starting at 9 am, and the second customer would be booked at 9:15 am, because both appointment times are valid for that package.

Fixed! “Too many people for the resource” error online has been fixed.

New! IBIS integration with Rezdy Channel Manager is complete. Please join us on our launch event to learn more!

Improved! When an API Partner amends booking details or cancels a booking these will now be recorded in the booking history in the IBIS application. 

New! There is a new E-Commerce System Setting (IBIS Online) to hide your E-Commerce website from displaying in search engines results. It will be hidden by default.

Improved!  Invoices and invoice exports are now ordered by product date.

Fixed!  If a Retail item is discountable, it is now displayed as ‘Discountable: True ‘ in the Item Lookup screen. If the item is not discountable it displays as ‘Discountable: False’ 

New!  A new “Last Signed” field has been added on the check in screen and Customer screen. This field is to see when customers last signed your waiver. 

New! The Check-in lead time report can be used to analyse time frames customers are checking-in before the product date, helping the business refine communication strategies such as optimum time to send a reminder email.

Please let IBIS  support know if you would like access to this Check-in Report.

Improved! The Check-in by resource and Check-in Manifest reports now have your check-in custom questions as reportable fields. Helping you to build a versatile manifest including customer important information.

Improved!  The Promotions on Reservations report has been improved to only show the products that a promotion was actually applied on.

New!  “Business Unit – Operator field” has been added to our Reservation Summary, Reservation option analysis and Reservation lead time reports. This field displays the Business unit associated with the operators

In addition, the “operator” field is available for these reports as well. For those companies who have multiple operators associated with products under the same Business unit, this will be a helpful way to group your products without having to have a specific product group allocated for this purpose.

Fixed! Products where the Product Managers are set to internal will no longer show as available on E-Commerce website.

Fixed! Online booking notes pulling through to the Itinerary screen for hire/appointment products.

Improved!  The new/changed booking notification email now include phone numbers and email address for hire/appointment products.

Fixed! We have fixed a bug where an extra discount line showed when  an promotion was used for Hire.

Fixed! We fixed a bug where if you changed the time of a hire booking by dragging it in the Hire or Appointment screen, and then edited it in the Itinerary screen, it was reverting back to the original time. 

Improved! Appointments with no availability now state ‘Fully Booked’ rather than showing a blank space on the E-Commerce website.

Fixed! We fixed an issue where promotions applied online were going to the wrong component and thus the incorrect GL code for some customers. They now behave as expected – the promotion is applied pro-rata per component which has pricing on it with price options that are valid for the promotion.

New!  We’ve brought back the option for customers to receive a postal gift voucher if desired. We will not have this option enabled by default however, but if you want to offer this service, it’s possible to set up.

New!  We can now display unique waivers, medical condition lists and manage other check-in caption settings per Business unit. This is useful for customers running more than one company within the same IBIS system.

Improved! We’ve changed the online ‘add’ button caption in the Online Check-in screen to say ‘form’. This was to make it more generic for customers using Appointments to check in for their treatment.

New!  We can now display up to 5 custom questions on the check-in reports.
Currently, this feature is available on the Check-in list and Check-in
by Resource reports. We will soon be adding this feature to the Check-in
manifest.

Improved! Only transactions with discounts will show in the point of sale discounts report.

Improved! The Booking ID field has now been added to the Booking List report  report in table view.