We started with a big vision

A vision to create a better way of managing tourism businesses. Today, many New Zealand tourism businesses big and small use IBIS to deliver great products to millions of visitors.

You can trace us back to 1995. We’ve come a long way since then and are embarking on an exciting new period for the company and product, which will revolutionise the way businesses interact with their customers and manage their tourism businesses. Does that pique your interest? Drop us a line!

Current vacancies

Full time position, Monday-Friday at IBIS HQ in Queenstown, plus weekend on call support requirement (1 in 5 weekends after 2-3 months of familiarisation with IBIS software).  Applicant must have the legal right to work in New Zealand. 


IBIS Technology is a quality-focused company supplying leading edge software to tourism businesses.  We’re looking for someone to join our Customer Service team who is motivated to help customers get the best out of their IBIS system and iron out any day-to-day issues they might be having. This would suit someone who has an affinity for systems, who always seems to become the go-to for anyone having issues with their computer software or hardware.  You’ll be working under a Product Owner in a specific area of the IBIS software, who will guide you to become an expert in your area.

As well as helping existing customers, you’ll be involved with setting up new IBIS systems and training customers how to use them. 

You’ll love this role if you get your kicks by helping others. We’re looking for someone who loves solving problems and learning every day. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. 


    • Respond to and resolve queries through phone, email and remote desktop quickly and effectively 
    • Escalate critical support issues to the appropriate internal channel 
    • Increase customer satisfaction and build loyalty through providing amazing, personal customer support
    • Assist the Product Owner in your area of IBIS with testing, training, configuration and other tasks as requested
    • Build up knowledge about the design and purpose of each part of IBIS in your specialist area
    • Assist in creating first-class Knowledgebase documentation 


    • You like making things easier for customers and colleagues – if there’s a roadblock, you want to smooth it away 
    • You are energised by interacting with and helping people – you know that everyone has trouble sometimes, and seek to empower and educate our customers 
    • You love reading and learning about new ways of doing things – there’s always a better way 
    • You’re a positive person and know how to look on the bright side 
    • You bring solutions to the table not just problems (but you aren’t afraid to point out where we’re going wrong) 
    • You’re comfortable with a little chaos and uncertainty – we move fast and sometimes decisions are made without all of the information 
    • Ability to thrive in a small team environment and contribute to mutual support of the team 


    • IBIS software experience, or experience with other reservation/point of sale systems
    • An understanding of the tourism industry and relationships within it 
    • Excellent verbal and written English communication skills 
    • Ability to solve problems logically and critically 
    • 2+ years in a related role – preferably in a tourism,  technology or accounting role 
    • A strong understanding and working knowledge of Windows/Microsoft systems

Additionally, for accounts focused roles:

  • Experience in accounts administration


Please submit a one-page cover letter in addition to your resume to christine@ibis.co.nz. The cover letter should show your personality, and help us learn why you want to help provide support for our customers. What about this job attracts you?