4 Tips on how to pick a reservation solution that works for you

It is hard to find the right reservation solution for you. Whether you’re just starting out, or if you’re looking for something new because your business has grown and you need more capabilities.
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There are so many options out there and it can be daunting to dive into the world of software.

Just browse the internet and chances are that a lot of solutions will cater to your needs, so how do you pick one? Instead of diving in the deep end looking for The One, we suggest you keep it simple and start by eliminating the masses using the following tips.

TIP 1: Make a list of your must-haves and nice-to-haves

First off, get your team together and brainstorm about what you’re looking for in a reservation solution. Make a list of features that are crucial, and features which would be nice to have. Using your crucial features you can quickly start crossing off those which don’t offer what you need.

Not sure what features are out there or what it actually is you’re looking for? Have a look at our blog post on 10 Features to look for in a reservation solution.

TIP 2: Find a local software solution

By “local” we don’t mean it should come from a farm near you, but more like the same time zone or country. This is helpful because you want to be able to reach the support desk when you need to, maybe even visit them or have them visit you for them to understand your operations and configure and customise your system to suit your needs.

Even if your products are straightforward, it’s easier when their language is your language, their currency is your currency, and their GST calculations are applicable to your finances.

TIP 3: Investigate what similar businesses and others around you use

What do other activity operators in your area use? Or operators that offer similar products to you? Try to get in touch with them and ask if they are happy with what they’re using.

What about the information centres in your area, does their system integrate with the solution you’re looking at? This could enable them to simply book your products without you having to answer the phone and spend precious time explaining which trips are available and how much they cost, to then have them hang up on you because they want to discuss it with the customer. After which they might call back again to actually make the booking or ask more questions… That could all be avoided.

TIP 4: Talk to solution providers

After you’ve shortlisted a few solutions by the power of elimination, get in touch with them! Explain what your wants & needs are and see what they have to say. Discuss particular issues you’re trying to tackle, and maybe try it out or get a demo to see if it suits your current processes.

The hardest thing about a new solution is you having to adapt to it. Change isn’t always comfortable. Let their team guide you through the implementation and become the best friend at a support desk you ever had.

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