Customer Management

Customer Management

Membership & Loyalty Rewards

The perfect way to build strong relationships with your customers and reward them for continued support.  IBIS lets you easily manage your loyalty reward programs and entitle members to special discounts and privileges at Point of Sale.  Barcoded Member cards are scanned for direct access to customer contact  details, history and notes.  You can utilise the detailed database to produce targeted marketing campaigns.

The Customer Management program is the perfect way to build strong relationships with your customers and reward them for continued support. IBIS lets you easily manage your loyalty reward programs and entitle members to special discounts and privileges at Point of Sale.

The Customer Management module supports multiple reward programs, allowing members the opportunity to join different loyalty programs. IBIS also supports family memberships by allowing you to allocate more than one member to the same card.

Member cards can be issued with a bar code to create a seamless process for your front desk sales team. When a member card is scanned, a pop up of the member screen displays a photo of the member allowing staff to quickly identify the holder of the card and apply any discounts associated with the membership automatically at Point of Sale.

You can easily capture marketing information for your customers, and issue new cards to members instantly. Transaction history lets you track your members spend, useful for assisting with targeted marketing strategies.

 

Key Features

  • Efficient information management, easy to setup and search for members.
  • Capture e-mail and marketing groups for targeted marketing campaigns.
  • Membership discounts applied instantly when member card scanned at Point of Sale.
  • Supports multiple membership programs for your customers.
  • Records customer spend and sales history.
  • API integration available for interfacing with your web site for online member registration.
  • Easily renew or extend membership programs.
  • Multiple members can be associated to the same card – ideal for families.
  • Easy-to-update interface makes replacement of lost cards a breeze.
  • Quickly assign a pre-printed bar code membership card to a customer.